On our CBU product pages, you will see an option labeled, “Need professional mailbox installation?” By making this option available on the product page, our goal is to be the one-stop shop for your cluster mailbox needs. We offer the following installation options:
Option 1 - Installer mounts pedestal on existing anchor bolts
Typically, you will select this option if you are replacing a CBU where you will reuse the existing anchor bolts embedded in the concrete. The installer will mount the pedestal on the existing bolts and attach the mailbox to the pedestal.
Option 2 - Installer mounts pedestal and installs anchor bolts
In this situation, the installer will drill the anchor bolts into the concrete pad. You will need to procure the anchor bolts beforehand -- you can purchase these directly from us with your CBU order.
Option 3 - Installer removes existing anchor bolts and replaces them
This scenario is similar to Option 2 listed above, with one exception: the installer will remove the existing anchor bolts from the concrete pad prior to installing the new anchor bolts.
Scenarios where this Option may be required:
- You are upgrading from an older CBU model (Auth-Florence 1575 or NDCBU) where the new CBU pedestal cannot be mounted on the existing anchor bolts.
- Any situation where the CBU Pedestal cannot be installed over the existing anchor bolts.
Mailbox Installation FAQs
What's included in mailbox installation?
- Unpacking new CBU mailbox purchased from Lowpriceclustermailboxes.com
- Installation of CBU pedestal onto the existing concrete pad* via one of the options listed above
- Mounting CBU box to pedestal
Are your installers licensed and insured?
Yes. We only work with licensed and insured mailbox installers.
Do you offer service in my area?
Yes, unless you are outside the contiguous US. We offer installation services for our customers within the 48 contiguous United States.
Will the installer apply lettering to the mailbox?
No. Installation does not include applying the standard decals supplied with your CBU. You will need to apply the numbers after the unit is installed.
Why should I hire a pro to install my mailbox?
Installing a pedestal mailbox can be complicated. A professional can take care of it more efficiently, saving you time and money.
Will the installer supply any materials I need to secure my mailbox?
No, you need to provide the anchor bolts for this service. Unless you already have anchor bolts, we recommend you purchase anchor bolts with your CBU order. Please also ensure that the location is near a usable power source, if possible.
Will You communicate with the installer on my behalf?
Yes. While it is expected that the customer deals with the installer on location, we take it as our responsibility to communicate with the installer on your behalf prior to the appointment. We will also follow up with you to confirm the appointment and any other details.
Will the installer remove my old cluster mailbox?
If you are replacing old or damaged cluster mailboxes (pedestal CBU mailboxes), we can ask the installer to remove them from the location as long as we are notified ahead of time. So, if you need the old units removed, please let us know as soon as possible. Please note: an additional charge of $100.00 will apply to your installation service for removal of old cluster mailboxes.
* It is the customer’s responsibility to ensure that the location for installed cluster mailboxes meets USPS requirements. Contact your local post office if you have questions about their specific requirements when installing CBUs at your location.
What to expect after placing your order
After you place your order, we send you an Installation follow-up email in addition to your Order Confirmation. In this email, you’ll find an overview of your installation choice along with FAQs and the information outlined in this section.
Here are the steps we take to ensure a successful installation:
Step 1 - We call you within 1 business day to review details and go over the following checklist:
- You have purchased the correct product and installation option
- Concrete at the location is already poured*
- A power source is accessible near the location
- The location meets USPS requirements
- If needed, use Google Street View to confirm the location
- Notate any other details or special circumstances
Step 2 -
We contact our installation company and let them know of a pending installation at your location. At this stage, no appointment is made.
Step 3 - We confirm the ETA for delivery with the vendor (the merchandise ships from the vendor’s warehouse).
Step 4 - Once we have the ETA for delivery, we schedule a tentative appointment with the Installer and confirm this appointment with you. The appointment is considered tentative because 1) you may require a different day or time and 2) the delivery date could change, as carrier transit times fluctuate due to a number of factors.
Step 5 - Once the merchandise ships, we send you an En Route email. This email contains a checklist for you to follow upon receiving the shipment. We will also call you to confirm these details.
Step 6 - When the merchandise is en route, we make sure you and the Installer have each other’s contact information so you can coordinate your pre-existing appointment.
We are more than happy to communicate with the installer on your behalf prior to the appointment. However, on the day of installation, you should communicate directly with the installer, as this saves time for both parties and is more likely to ensure success.
Note: although it goes without saying, please make sure the merchandise is at the location on the day of the appointment.
*Not applicable if you requested a quote for poured concrete before installation.